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GAIN INSTANT GUEST INSIGHTS AND TAKE ACTION IN REAL TIME

Quick Feedback lets you capture guest sentiment at key moments in their stay, ensuring you can react swiftly to enhance their experience. Using a simple emoji-based system—happy, neutral, or unhappy—guests can share how they feel in just one tap. With SuitePad Quick Feedback, all guest feedback is stored in the analytics section of the admin panel, giving you the tools to track trends, identify recurring issues, and refine service strategies. For multi-property hotels, comparing feedback across locations helps standardize best practices and ensure consistent service quality. 
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Quick Feedback Admin Panel
CENTRAL CONTENT MANAGEMENT SYSTEM

HOW IT WORKS

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Guests are prompted to share feedback either right after selecting their language or a few minutes into their stay—ensuring responses are timely and relevant.
check-circle Each submission triggers an email notification with details on the device, room, and, if PMS integration is enabled, the guest’s name.
check-circle All feedback is stored in the admin panel, where you can monitor patterns, identify recurring complaints, and uncover frequently requested services.

 

info-circle With clear statistics at your fingertips, you can make informed decisions, refine operations, and resolve concerns before they impact guest satisfaction.

THE BENEFITS OF THE SUITEPAD QUICK FEEDBACK

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Engage guests effortlessly

With just a tap, guests can seamlessly share their experience, generating more responses than traditional feedback methods. In top-performing hotels, this effortless interaction results in 50+ feedback responses per device per year, helping hotels improve service while guests are still on-site.
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Fix issues in real time

Resolve issues before they escalate into negative reviews. Guests can instantly share their concerns, allowing staff to address problems on the spot. In fact, 12% of feedback responses flag issues, giving hotels 120 opportunities per year to resolve them before they impact online ratings.
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Enhance long-term experiences

The feature helps hotels spot trends in guest feedback and improve service over time. With 1,000+ guest insights annually, hotels can track common issues and preferences, making smart changes that enhance the guest experience, leading to higher satisfaction and better reviews.

WHAT OUR CUSTOMERS SAY

SuitePad’s quick feedback feature proved very beneficial in terms of gathering real-time responses from our guests. This quick interaction allowed us to solve any problem that might have occurred when the guest was still at our hotel.

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Giulian Tonazzoli

Director of Marketing

SEE FOR YOURSELF

Explore the SuitePad In-Room Tablet with its diverse range of features and design options. Our product experts will customize the online presentation specifically for your hotel and target audience, ensuring you receive all the relevant information.
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