REACH THE RIGHT GUESTS, AT THE RIGHT TIME 

The Guest Journey Push feature elevates the guest experience by delivering timely, personalized push notifications that enhance engagement and simplify communication. The push message can be sent to your SuitePads in-room tablets at any time during each guest's stay. Either to everybody or just guests that fulfil specific criteria like the length of stay or PMS data like rate code. Also, the improved normal push messages for hotel chains allow you to send them across installations if you have multiple properties. This makes it possible to manage and send chain-level promotions and information centrally and across hotels.

 
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THE BENEFITS OF THE GUEST JOURNEY PUSH

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Personalization

Improve personalisation by using guest data like names to create unique and engaging interactions tailored to each individual.
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Targeting

Optimise targeting by using data like length of stay or rate code to filter recipients, ensuring the right message reaches the right audience.
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Scheduling

From check-in to check-out, reach guests at the perfect time in their individual guest journey via tailored offers at key moments.
CENTRAL CONTENT MANAGEMENT SYSTEM

Integrates with your PMs System

A property management system (PMS) is essential for hotels to streamline operations, boost efficiency, and deliver exceptional guest experiences by ensuring seamless communication across all systems.

To enable the full functionality of our guest journey push feature, a PMS integration is required. SuitePad’s support team is ready to assist those without current integrations in setting up the necessary systems.

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WHAT YOU CAN DO

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Add, Modify, or Delete Pushes

Easily create new notifications, update existing ones, or remove outdated messages through a user-friendly interface.

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Filter Recipients

Tailor your messages by targeting specific rooms based on various criteria, such as length of stay, booking channel, rate code, and more.
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Personalised Content

Customise each push notification with images, active links, and personalised messages. Address guests directly using placeholders to create a more personalised experience.
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Scheduling Options

Choose the optimal time for each message from various scheduling options, such as specific days of the stay, check-in timing, or even guest birthdays. Schedule multiple notifications to enhance guest engagement throughout their journey.
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Automatic Removal

Set parameters for when messages should be automatically removed from the tablets, keeping the guest experience clutter-free and up-to-date.
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Multilingual Support

Seamlessly switch between different installation languages to cater to your international guests.

SEE FOR YOURSELF

Explore the SuitePad in-room tablet with its diverse range of features and design options. Our product experts will customize the online presentation specifically for your hotel and target audience, ensuring you receive all the relevant information.
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