Perched atop the Cauberg hill in the Netherlands, Thermae 2000 is a sanctuary of peace and wellness. Known for its thermal baths, spa treatments, and serene atmosphere, the resort draws guests looking to unwind and recharge. But even the most relaxing places need a modern touch. That’s why Thermae 2000 turned to SuitePad—to make the guest experience even smoother, and to bring its spa services closer to guests in a whole new way.
This shift to digital guest engagement reflects a growing trend in the hospitality industry toward modern, paperless hotel solutions that enhance the guest experience while streamlining operations.
Located in the rolling hills of Valkenburg, Thermae 2000 is one of the Netherlands' most renowned wellness resorts. Surrounded by nature and perched high on the Cauberg, the hotel offers guests a chance to disconnect from daily life and immerse themselves in relaxation. With thermal baths sourced from natural springs, a wide range of spa and beauty treatments, saunas, and restaurants focused on mindful dining, Thermae 2000 delivers a complete wellness experience from check-in to check-out.
Thermae 2000 has a lot of valuable information to share with guests, from sauna specifications and wellness restaurant menus to opening hours and booking tips, but sharing all of this at the front desk isn’t always practical. With SuitePad, everything is available digitally in the guest’s room, reducing the need for phone calls or visits to reception using in-room tablets for hotels.
This digital approach not only improves the guest experience but also supports Thermae 2000’s sustainability goals. With over 18,000 stays per year, Thermae 2000 is committed to reducing its environmental footprint. SuitePad helps them move toward a paperless future by digitizing all in-room information, saving both printing costs and trees along the way. It also empowers guests to set their own housekeeping preferences via Green Option, such as whether towels should be replaced or left untouched, which supports the resort’s broader sustainability goals.
At Thermae 2000, guests come to relax, not to flip through printed spa menus or wait on hold to book treatments. To make the process as effortless as the experience itself, the resort introduced SuitePad’s in-room tablets.
Now, with just a few taps, guests can browse and book treatments (like their unique treatment Vino Therapy or the popular Beer Bath) all from the comfort of their room. This digital upgrade led to over 400 direct spa bookings via the in-room tablets alone in 2024.
But it didn’t stop there. Guests spent nearly 5 minutes per session engaging with the tablets, resulting in more than 130,000 page views. Curiosity turned into conversions, with an average booking value of €75 and a total of nearly €30,000 in spa revenue, all through SuitePad.
By digitizing spa discovery, Thermae 2000 made relaxation even easier and more profitable.
"SuitePad streamlined the way we communicate our spa offerings. It’s helped reduce front desk calls and made it much easier for our team to manage last-minute bookings, and supports our sustainability goals by eliminating the need for printed information in rooms." Monique Smeets, Marketing Manager at Thermae 2000
Beyond services, Thermae 2000 also used the tablets to promote its own branded care products from its brand Thermae For Me, which are products that are enriched with thermal water from its own spring. Displayed in the shop section of SuitePad, these wellness items caught guests' eyes while they browsed spa options—helping to extend the wellness experience beyond the treatment room.
By using their in-room tablets as a digital showcase, Thermae 2000 not only elevated guest convenience, but also strengthened their brand identity and product visibility.
"Having our branded care products featured on the tablet has really helped with visibility. It’s a natural extension of the spa experience, and guests are more likely to take a piece of that feeling home with them." Monique Smeets, Marketing Manager at Thermae 2000
SuitePad streamlined the way we communicate our spa offerings. It’s helped reduce front desk calls and made it much easier for our team to manage last-minute bookings, and supports our sustainability goals by eliminating the need for printed information in rooms.Monique Smeets
Marketing Manager at Thermae 2000
SuitePad streamlined the way we communicate our spa offerings. It’s helped reduce front desk calls and made it much easier for our team to manage last-minute bookings, and supports our sustainability goals by eliminating the need for printed information in rooms.
Monique Smeets
Marketing Manager at Thermae 2000
With SuitePad, Thermae 2000 brought the spa experience closer to the guest. From intuitive booking to subtle product promotion, the in-room tablet proved to be a powerful tool for both service and sales. It also played a key role in supporting the resort’s sustainability goals by replacing printed materials and enabling eco-conscious housekeeping choices. And most importantly, it did all of this without disrupting the peaceful, stress-free atmosphere the resort is known for.
Thermae 2000 & SuitePad
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